The Powervamp support team is probably one of the most valued services we offer as an organisation. This was perfectly illustrated recently when long term customer, Bond Offshore Helicopters, contacted us requiring an urgent repair on a competitors electrical 115/200V GPU made by a well known European manufacturer. The engineer was swiftly dispatched to Sumburgh, Scotland where he was able to quickly diagnose and fix the problem, with the help of parts being flown in from Aberdeen, thus keeping Sumburgh Search & Rescue operational.
However it was soon discovered that an additional underlying issue with the unit caused another failure. Powervamp swiftly despatched one of its PV-45 45kVA frequency converters to Sumburgh, where it allowed the operators to proceed with their essential day to day work.
Image: Google Maps
“Even at times of peak demand, or on short notice AOG call outs, we can respond to our customers in a timely manner”
The faulty GPU was despatched to the Powervamp service centre where the underlying issue was diagnosed and fixed, further illustrating Powervamp’s ability to service all makes of electrical GPU.
Will Tipler, Powervamp Service and Projects Manager commented: “We now have a team of four full time service engineers, who are in turn backed up by a further four graduate electrical engineers, so even at times of peak demand, or on short notice AOG call outs, we can respond to our customers in a timely manner. This level of service holds great importance to our customers.”
For information on how Powervamp can support your organisation please contact Stuart Harrison – email: stuart@powervamp.com | tel: 07581 196357.
