Powervamp has repeatedly out performed major organisations through a combination of superior hands-on technical experience and continuous product development. However, it’s the customer support and servicing capability that has been the backbone of the company for the last 24 years.
Servicing the customer’s requirements after the sale has become as important as closing the initial sale with many customers stating ‘product support’ was ultimately key in their decision-making.
Powervamp has always recognised this requirement and has built a sizable service department to deal with all aspects of its product range.
The department can inspect, quote and repair all Powervamp AC and DC equipment and is often requested to repair competitors units where a faster turnaround, with often a more competitive quote, is required.
Work can also include commissioning various equipment. Our team of specialised engineers cover the UK and abroad, but also have managed to touch nearly all corners of the world for example, Europe, Asia and North America. Due to the high level of military and airside clearances our service team are able to work in sensitive environments.
As the level of service work has increased, so has the requirement for a larger allocation of space within the 22,000 sq ft Barton le Clay facility to house the dedicated service offices and customer equipment.
The service area is also home to a recently installed bespoke test bay, designed to test any aspect of the Powervamp product lines. The dedicated test bay allows the team to test equipment immediately and by not sharing it with other departments avoids unnecessary delays.
The bay is fitted with bespoke test rigs, fixed load bank for DC equipment and a portable load bank for static frequency converter (SFC) testing. It also includes multiple junction boxes and its own resistive DC load with the ability to increase the output in small increments for the most accurate test purposes.
The team have even installed a mock-up of a low lighting system to enable them to test emergency lighting inverters (ELI) as if in a real office environment.
Karl Nugent, Service Manager, works very closely with his team of 2 administrators and 7 engineers to ensure response times are met and quotes remain competitive.
Karl comments, “The team can now be trained in a controlled environment to gain a thorough understanding of system fundamentals before entering high pressured situations in the field. In order to provide best customer service it is important that our engineers are flexible, knowledgeable and motivated. An engineer who receives the necessary training is better able to perform their job with consistency and confidence!”
“I make sure they get at least 3 to 4 days a week on site with the rest of their time spent training or testing replacement modules, PCBs and other components.”
“We have a number of important service contracts at major UK airports where we are required on site within a specified timeframe to deal with all types of situations. In order to do this with a minimum of disruption to the airport, we bench test and then machine test our entire stock of replacement components to ensure the team has 100% confidence in the product that is being swapped out”
Air show planning can start up to 12 months in advance as build programs, power calculations, generator spotting, staff movements, accommodation and quotations are dealt with.
It takes an experienced team to work within the high pressure, and often very fluid, air show environment – especially when dealing with major airframe manufacturers such as Boeing, Airbus, Bombardier and Gulfstream.
As Powervamp continues to design and develop new product lines whilst expanding its international distributor network, the service department is destined to grow accordingly to continue its customer support both in the UK, and abroad.
To discuss service contracts and how the Powervamp service department can support your business, call 01934 643000 or email email@example.com for more details.